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Critical Access Hospital Standardizes Nurse Handoff Communication to Reduce Patient Safety Errors and Improve Quality Outcomes

Carilion Giles Community Hospital (CGCH) is a modern 25 bed critical access hospital located in Pearisburg, Virginia. CGCH is part of a six-entity system that also includes two academic hospitals and one additional critical access hospital.
CGCH is nationally recognized for its quality and patient satisfaction, but after seeing an increase in adverse patient safety events stemming from communication failures, extended patient stays, and patient complaints, their leadership team knew something needed to change. In May 2022, CGCH began partnering with I-PASS to adopt a standardized framework for nurse handoff communication. Our case study examines how CGCH implemented the I-PASS solution with inpatient nurses in their emergency department (ED) and the Medical-Surgical unit (Med-Surg) to improve handoff workflow, decrease the average length of stay, and significantly reduce patient harm and communication failure-related safety events.
To learn more about the approach CGCH took to successfully implement the I-PASS handoff bundle and read the full CGCH case study, please complete the form below.

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